Frequently Asked Questions
Frequently Asked Questions
What does IMNUR sell?
IMNUR sells home decor products, including table lamps, decorative vases, wall art, wall clocks, and related home accents.
How should I check product size before ordering?
Please review the dimensions listed on the product page and compare them with the space where you plan to use the item. For lamps and clocks, check height, width, depth, and placement area before purchase.
Are materials and colors exactly the same as the photos?
We aim to show products accurately. Small differences can occur because of lighting, screen settings, handmade finishes, or natural material variation. Product pages should be reviewed for material and finish details.
Do your products require installation?
Most home decor items require little or no installation. Wall clocks and wall art may require basic hanging hardware suitable for your wall type. Always follow any included product instructions.
How do I clean or care for home decor items?
Use a soft dry cloth for most items. Avoid abrasive cleaners, soaking, or harsh chemicals unless the product page specifically says they are safe.
Is shipping free?
Yes. We offer free standard shipping on orders to the contiguous United States. Processing usually takes 1-3 business days, and standard delivery usually takes 5-10 business days after shipment.
Can I return an item if I changed my mind?
We currently accept returns for items that arrive damaged, defective, or incorrect. We do not accept change-of-mind returns. Please review the Refund Policy before ordering.
How do I contact customer support?
Email support@imnur.com or call +1 270-657-2456. Business hours are Monday-Friday, 9:00 AM-6:00 PM Eastern Time. We aim to respond within 1-2 business days.