Refund policy

Return & Refund Policy

Effective Date: April 6, 2026

This policy applies to orders placed on imnur.com, operated by STARKS KEYSTONE WHOLESALE LLC.

30-Day Return Window

Please contact us within 30 days of delivery if your item arrived damaged, defective, or different from what you ordered.

Eligible Returns

Damaged items
Defective products
Incorrect items received
Items that are significantly different from the product page description

Non-Returnable Items

Change-of-mind returns
Incorrect size or color selection by the customer
Items damaged after delivery because of misuse, installation error, or improper care
Items returned without contacting us first

How to Start a Return

Email support@imnur.com with your order number, the email used at checkout, photos of the product and packaging, and a short description of the issue. We will review the request and provide return instructions when the item is eligible.

Refund Timing

After an approved return is received and inspected, refunds are issued to the original payment method. Processing usually takes 5-10 business days after approval, depending on your bank or payment provider.